FAQ

Q?

When you come to my door, what should I expect?

A.

After greeting you, we will discuss, in detail, all of your floor covering needs. Once we have determined those needs, we’ll show you several samples and explain the differences, answering any questions you might have. Don’t like what you see? That’s okay! We will gladly show you numerous alternatives to choose from.

When the selection process is complete, we will measure the area and give you a quote for the new flooring – right on the spot. We believe the convenience of our shop-at-home service, the best price and quality service is what makes At Your Door Floor Store unique.

Q?

Do you offer credit arrangements?

A.

Yes, we do offer credit!  Click here to apply for credit online!

Q?

How do you prevent damage from moving heavy objects?

A.

Never attempt to move heavy objects across any floor covering without first protecting it; even carpet can sustain damage. If objects are too heavy to carry, we recommend you move all furniture by putting down a piece of plywood or heavy cardboard, then rolling the furniture across the floor using a wide-tire hand truck. Special care is needed for moving anything on a “hard surface” floor.

Q?

What should you do to keep doormats at all entry areas?

A.

Using a quality doormat at entry areas is a necessity. Door mats will help alleviate sand, dirt, oil and especially asphalt sealer, from being tracked into your home. The asphalt sealer can lead to the yellowing of various vinyl floor coverings.

Q?

How do you keep the direct sunlight from your floors?

A.

Direct sunlight can lead to your beautiful floors fading and discoloring. This is especially true with bright and/or dark colors. Many species of hardwood will actually change color when affected by direct sunlight. Keep those blinds and curtains closed whenever possible. We also recommend rearranging furniture often, this will allow sunlight and airflow to change the appearance of the floor in a more uniform manner.

Q?

How can you protect floors from being damaged by furniture?

A.

Heavy furniture can indent or scratch most floor material; to prevent this, always use felt or plastic floor pads on the feet of your furniture. A wider floor protector will distribute weight better and help prevent long term damage. Metal protectors are not recommended; we suggest hard plastic or felt. See manufacturer’s maintenance guidelines for further details.

Q?

How can you routinely clean and maintain your floors?

A.

The life of your carpet will be greatly extended by a simple weekly vacuuming. Each time you vacuum, get into a routine of vacuuming “north” to” south” one week and “east” to “west” the following . This will help keep the fibers looking new and will not create a pattern by repetitive vacuum motion. Hard surface floors have set maintenance requirements and they vary from manufacturer to manufacturer. We give our clients the relevant manufacturer’s maintenance brochure with every purchase. However, if you have not received one, or have further questions, log onto the manufacturer’s website and they will have the maintenance guidelines available for you to download. More questions? We’re always here to answer your flooring questions; use this link to contact us now.