January 11, 2019
Thank you AT YOUR DOOR FLOOR STORE in Derwood, MD, for two excellent hardwood floor installations (full house). Jeff Shipe and his designer & sales team (Niki, Rebecca, Candela) were exceptionally helpful and knowledgeable during visits to the store’s design center, and throughout the selection process. They were promptly responsive to every email, call or follow-up. As a result of their attentiveness, knowledge and patience, we were able to make our final hardwood selections as well informed shoppers. Thanks for the personal touch!
We were especially pleased with the ongoing visits to our home by Jeff and Rebecca for onsite consultations, and to bring wood samples upon request. So, from the store staff, to the deliverers (Chris and Trey), to Carlos and his team of installers who laid the floors with care and expertise, we are glad we chose this store for these projects. There were a couple of hiccups, but overall the planning and cordiality of Jeff, the owner, and the professionalism of his team was a positive experience for us. That’s saying a lot!OB & RB Derwood, MD,
We love these new wood floors. Thanks, guys, you did good!
March 14, 2018Brittany Chavez,
Nothing but positive things to say about Jeff, the office, and the crew! Jeff gave a very thorough walk through and explained any possible issues we could run in to, dealing with an old home. He was extremely knowledgeable and gave us insight to our new home and the condition of floors and subflooring. We had mis-matched trim between the main living areas and the two bedrooms, but Jeff provided us with a store to buy the matching trim and said that his crew would be able to finish and install it with the hardwood installation, and all for a very reasonable price. Other flooring companies said we would have to hire someone else to address the trim if we wanted it to match throughout. We were in the process of buying our home and wanted to get the floors done as soon as possible after closing, before we moved in. The staff at the office was great with reaching out and trying to make it work for our schedule. They were able to schedule Carlos and his crew to come out the day after we closed to begin work and worked Friday, Saturday, and Sunday to get everything done. Carlos was very responsive and professional, the crew cleaned up the inside of the house very well. When the crew was ready to sand the floors, we realized we didn’t have a 220v plug in the house, but the crew was able to work with electrical panel to get what they needed and it didn’t seem to slow them down at all. After the crew had cleaned up and packed up for the final day, we did notice that there were 3 nails in the drive way. Luckily it didn’t cause any issues with our cars, but was unexpected given that all other cleanup was very thorough. They had worked all weekend for us, so I don’t blame them for missing a few little nails on their way out. The floors are beautiful and we couldn’t be happier with the service we received! We will definitely use them again for our basement remodel, when the time comes.
December 28,2017Erin Cabrera,
I had great service start to finish! There isn’t anything I can think of that would have made the process easier!
December 28,2017James Flannery,
At Your Door Floor Store recently installed engineered hardwood and tile throughout our home. We could not be more pleased with both the result and the experience of dealing with everyone from At Your Door. We had visited the store and been impressed by the knowledge and helpfulness of the person who assisted us. When we called to schedule an estimate, we encountered no delays and Jeff Shipe, the business owner, arrived on time for the estimate. We learned a lot from talking with Jeff. What we learned guided us in our choice of flooring products and gave us the confidence to select At Your Door as our flooring contractor. Jeff has been a great person to deal with throughout the project, answering our questions promptly and accommodating our scheduling changes and delays. As a first step, Jeff proposed to put down Ardex P-51 primer and a 1/4 inch layer of Ardex K-15 leveling compound throughout to address the many irregularities in the existing concrete subfloor. Though this would increase the cost of installation, it made sense to us to do this as the failure to achieve a “flat” subfloor had caused real problems in the past. Jeff suggested an engineered hardwood product that was a high-quality product at a lower cost than top-end products. In the end, we decided that our finances would permit us to scale up and we chose a Mirage engineered hardwood for its beauty and quality of construction. For the tile, we chose a beautiful Armstrong engineered stone that Jeff had suggested. Brent and Jeff (a different Jeff) installed the floors. They arrived on time, accommodated without complaint delays and interruptions caused by others, and worked diligently, without rushing, to ensure the best results. It was clear that their primary goal was to achieve excellent results and they succeeded. Their attention to detail and the precision of their work, from application of the leveling compound to installation of the hardwood and tile to the craftsmanship evident in thresholds, transitions and molding were outstanding. We truly appreciate the care they showed in their work. Our new floors are gorgeous and we could not be happier. Thanks to everyone at At Your Door for our beautiful “new” home!